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~isPartOf:"International journal of knowledge management studies : IJKMS"
~isPartOf:"Journal of organizational behavior management"
~subject:"Beschwerdemanagement"
~type_genre:"Fallstudie"
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International journal of knowledge management studies : IJKMS
Journal of organizational behavior management
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Approaching error-free customer satisfaction through process change and feedback systems
Berglund, Kristin M.
;
Ludwig, Timothy D.
- In:
Journal of organizational behavior management
29
(
2009
)
1
,
pp. 19-46
Persistent link: https://www.econbiz.de/10003830389
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