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Quality Management Maturity and Customer Relationship Management Systems: An Exploratory Study
Li, Jing; Fok, Wing; Hartman, Sandra J.; Fok, Lillian - In: International journal of management 19 (2002) 1, pp. 79-88
Persistent link: https://www.econbiz.de/10006974614
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Jobs and People in a Total Quality Management Environment: A Survey of Academicians and Practitioners
Patti, Anthony L.; Hartman, Sandra J.; Fok, Lillian; … - In: International journal of management 18 (2001) 3, pp. 359-368
Persistent link: https://www.econbiz.de/10006977057
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Identifying Factors Influencing Risk and Profitability: The Case of the Property and Casualty Insurance Industry
Fok, Lillian Y.; Wei, Peihwang Philip; Caleb Chan, K.; … - In: International journal of management 12 (1995) 4, pp. 407-418
Persistent link: https://www.econbiz.de/10007009825