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The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui; Voss, Christopher A. - In: International journal of operations & production … 29 (2009) 8, pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
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The effects of service failures and recovery on customer loyalty in e-services: An empirical investigation
Sousa, Rui; Voss, Christopher A. - In: International journal of operations & production … 29 (2009) 7-8, pp. 834
Persistent link: https://www.econbiz.de/10008326475
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Operational implications of manufacturing outsourcing for subcontractor plants: An empirical investigation
Sousa, Rui; Voss, Christopher A. - In: International journal of operations & production … 27 (2007) 9, pp. 974-998
Persistent link: https://www.econbiz.de/10007762591
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Operational implications of manufacturing outsourcing for subcontractor plants: An empirical investigation
Sousa, Rui; Voss, Christopher A. - In: International journal of operations & production … 27 (2007) 9-10, pp. 974-998
Persistent link: https://www.econbiz.de/10007797860