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~isPartOf:"International journal of process management and benchmarking : IJPMB"
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International journal of process management and benchmarking : IJPMB
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Service improvement in Hong Kong retail banking through satisfied and committed employees
Wong, Macy
;
Cheung, Ronnie
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 3-21
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