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~isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"Service industry"
~subject:"Theory"
~type_genre:"Collection of articles of several authors"
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International journal of productivity and quality management : IJPQM
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Special issue: Building manufacturing and services capabilities : challenges in the age of globalisation
Kim, Seung-Chul
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2015
Persistent link: https://www.econbiz.de/10011376505
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Total quality management in the 21st century service sector
Yadav, Om Prakash
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2010
Persistent link: https://www.econbiz.de/10003977701
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