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The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay; Mathew, Sonia; Rejikumar G.; Chacko, Dony Peter - In: International journal of quality and service sciences 14 (2022) 1, pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
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Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus - In: International journal of quality and service sciences 14 (2022) 1, pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
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Modelling the service antecedents of favourable and unfavourable behaviour intentions in life insurance services in India : an SEM study
Gera, Rajat - In: International journal of quality and service sciences 3 (2011) 2, pp. 225-242
Persistent link: https://www.econbiz.de/10009299618
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Partitioning service encounters into touchpoints to enhance quality
McKechnie, Donelda S.; Grant, Jim; Golawala, Fatema Shabbir - In: International journal of quality and service sciences 3 (2011) 2, pp. 146-165
Persistent link: https://www.econbiz.de/10009299632
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Managing and improving service quality in higher education
Sharabi, Moshe - In: International journal of quality and service sciences 5 (2013) 3, pp. 309-320
Persistent link: https://www.econbiz.de/10010127402
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Understanding negative emotions in services through teleological actions
Padin, Carmen; Svensson, Göran - In: International journal of quality and service sciences 9 (2017) 1, pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
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After-sales service and brand reputation : a case of kitchen appliance industry
Nasir, Mohd; Rajkumari, Yaisna; Adil, Mohd - In: International journal of quality and service sciences 16 (2024) 3, pp. 413-431
Persistent link: https://www.econbiz.de/10015078783
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After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence
Verma, Pranay - In: International journal of quality and service sciences 14 (2022) 4, pp. 595-614
Persistent link: https://www.econbiz.de/10013454244
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Role of resource integration in adoption of medical tourism service
Rajagopal, Saisudha; Guo, Lei; Edvardsson, Bo - In: International journal of quality and service sciences 5 (2013) 3, pp. 332-336
Persistent link: https://www.econbiz.de/10010127400
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Troublesome travellers : the service system as a trigger of customer misbehaviour
Fellesson, Markus; Salomonson, Nicklas; A̐berg, Annika - In: International journal of quality and service sciences 5 (2013) 3, pp. 256-274
Persistent link: https://www.econbiz.de/10010127409