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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
130
Service quality
128
Kundenzufriedenheit
59
Customer satisfaction
58
Quality management
43
Qualitätsmanagement
43
Consumer behaviour
34
Konsumentenverhalten
34
Beziehungsmarketing
28
Relationship marketing
28
Gesundheitsversorgung
18
Health care
18
Product quality
17
Produktqualität
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Krankenhaus
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Hochschule
14
Hospital
14
Higher education institution
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Gesundheitswesen
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Health care system
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Performance-Messung
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Dienstleistungssektor
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Performance measurement
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Schweden
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Students
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Studierende
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Sweden
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Beschwerdemanagement
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Complaint management
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Customer service
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E-commerce
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Electronic Commerce
8
Kundenservice
8
Service management
8
Arbeitszufriedenheit
7
Job satisfaction
7
Patienten
7
Patients
7
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Article
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English
136
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Svensson, Göran
4
Dahlgaard-Park, Su Mi
3
Edvardsson, Bo
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dean, David
2
Elg, Mattias
2
Enquist, Bo
2
Hafeez, Khalid
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Mahmood, Tariq
2
Padin, Carmen
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Raharjo, Hendry
2
Rakhmawati, Tri
2
Salomonson, Nicklas
2
Selim Ahmed
2
Sharabi, Moshe
2
Shin, Wan Seon
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Svari, Sander
2
Trivellas, Panagiotis
2
Tucker, Walter
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Adil, Mohd
1
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QMOD-ICQSS Conference <15, 2012, Posen>
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International journal of quality and service sciences
Journal of retailing and consumer services
624
Telecommunications policy : the international journal of digital economy, data sciences and new media
539
International journal of hospitality management
510
Journal of business research : JBR
452
NBER working paper series
371
The service industries journal
342
Online Information Review
316
NBER Working Paper
315
Working paper / National Bureau of Economic Research, Inc.
313
The journal of services marketing
273
SpringerLink / Bücher
253
International journal of contemporary hospitality management
248
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
235
Technological forecasting & social change : an international journal
230
European journal of operational research : EJOR
220
Discussion paper series / IZA
203
Management science : journal of the Institute for Operations Research and the Management Sciences
202
International journal of production economics
201
Tourism management : research, policies, practice
193
Auditing : a journal of practice & theory
192
Journal of hospitality marketing & management
187
International journal of business information systems : IJBIS
171
Journal of Services Marketing
159
Information economics and policy : IEP
157
CESifo working papers
155
Journal of travel and tourism marketing
155
International journal of production research
152
Journal of air transport management
151
Cogent business & management
146
International journal of quality & reliability management
146
Services marketing quarterly
145
The TQM journal : the international review of organizational improvement
138
Service business
137
Industrial marketing management : the international journal for industrial and high-tech firms
135
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
132
International journal of productivity and quality management : IJPQM
131
Aslib Proceedings
126
International journal of networking and virtual organisations : IJNVO
123
Journal of retailing
123
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ECONIS (ZBW)
133
OLC EcoSci
3
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1
Quality of higher education : International students' satisfaction and learning experience
Lapina, Inga
;
Roga, Renãte
;
Müürsepp, Peeter
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10011623910
Saved in:
2
Corporate image as an enabler of customer retention
Leong, Vai Shiem
;
Diyana Maslina Hj Ahady
;
Nazlida Muhamad
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 486-503
Persistent link: https://www.econbiz.de/10013361627
Saved in:
3
Testing a customer satisfaction model for online services
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10009012259
Saved in:
4
Achieving customer loyalty through service excellence in
internet
industry
Thaichon, Paramaporn
;
Lobo, Antonio
;
Mitsis, Ann
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 274-289
Persistent link: https://www.econbiz.de/10010469099
Saved in:
5
Performance assessment of an e-learning software system for sustainability
Mahmood, Tariq
;
Hafeez, Khalid
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 208-229
Persistent link: https://www.econbiz.de/10009768456
Saved in:
6
Push-and-pull lean strategy evaluation for online graduate courses
Booker, Bryan W.
;
Tucker, Walter
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 213-220
Persistent link: https://www.econbiz.de/10010404586
Saved in:
7
Organizational change as student project
Oxenswärdh, Anette
;
Fredriksson, Maria
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 428-437
Persistent link: https://www.econbiz.de/10011624070
Saved in:
8
Performance assessment of an e-learning software system for sustainability
Mahmood, Tariq
;
Hafeez, Khalid
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 208-229
Persistent link: https://www.econbiz.de/10010160045
Saved in:
9
Behavioural intention to adopt mobile wallets at the bottom of the pyramid : a developing economy perspective
Sodhay, Sumit
;
Kathuria, Lalit Mohan
;
Kaur, Tanveen
; …
- In:
International journal of quality and service sciences
16
(
2024
)
3
,
pp. 345-371
Persistent link: https://www.econbiz.de/10015078741
Saved in:
10
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
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