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The role of emotions in customer complaint behaviors
Svari, Sander; Olsen, Lars Erling - In: International journal of quality and service sciences 4 (2012) 3, pp. 270-282
Persistent link: https://www.econbiz.de/10010039051
Cover Image
The role of emotions in customer complaint behaviors
Svari, Sander; Olsen, Lars Erling - In: International journal of quality and service sciences 4 (2012) 3, pp. 270-282
Persistent link: https://www.econbiz.de/10009655249