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Negative emotions in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen; Padin, Carmen; Sosa Varela, Juan Carlos - In: International journal of quality and service sciences 8 (2016) 1, pp. 17-37
Persistent link: https://www.econbiz.de/10011558917
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A sustainable business model in services : an assessment and validation
Høgevold, Nils M.; Svensson, Göran; Padin, Carmen - In: International journal of quality and service sciences 7 (2015) 1, pp. 17-33
Persistent link: https://www.econbiz.de/10011300155
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Teleological approaches from complexity sciences in services : framework, illustration andproposition
Svensson, Göran; Padin, Carmen - In: International journal of quality and service sciences 4 (2012) 3, pp. 224-237
Persistent link: https://www.econbiz.de/10010039054
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Teleological approaches from complexity sciences in services : framework, illustration and proposition
Svensson, Göran; Padin, Carmen - In: International journal of quality and service sciences 4 (2012) 3, pp. 224-237
Persistent link: https://www.econbiz.de/10009655258
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Understanding negative emotions in services through teleological actions
Padin, Carmen; Svensson, Göran - In: International journal of quality and service sciences 9 (2017) 1, pp. 67-84
Persistent link: https://www.econbiz.de/10011650515