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Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia
Rafikul Islam; Selim Ahmed; Dzuljastri Abdul Razak - In: International journal of quality and service sciences 7 (2015) 4, pp. 424-441
Persistent link: https://www.econbiz.de/10011448219
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Measuring quality performance between public and private hospitals in Malaysia
Selim Ahmed; Noor Hazilah Abd Manaf; Rafikul Islam - In: International journal of quality and service sciences 9 (2017) 2, pp. 218-228
Persistent link: https://www.econbiz.de/10011763027
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Critical factors of service quality in a graduate school of Malaysia
Hazilah, Noor; Manaf, Abd; Ahmad, Khaliq; Ahmed, Selim - In: International journal of quality and service sciences 5 (2013) 4, pp. 415-431
Persistent link: https://www.econbiz.de/10010228582