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~isPartOf:"International journal of services and operations management"
~person:"Bouami, Driss"
~subject:"Customer satisfaction"
~subject:"Qualitätsmanagement"
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International journal of services and operations management
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Integrated management system : towards a new approach and a new model
El Yacoubi El Idrissi, Houda
;
Bouami, Driss
;
Charkaoui, …
- In:
International journal of services and operations management
19
(
2014
)
3
,
pp. 338-359
Persistent link: https://www.econbiz.de/10011281695
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