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~isPartOf:"International journal of services and operations management"
~person:"Gu, Wenjun"
~subject:"Performance measurement"
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Performance evaluation of metro stations in Shanghai : a service contact perspective
Gu, Wenjun
;
Bordoloi, Sanjeev
- In:
International journal of services and operations management
11
(
2012
)
2
,
pp. 151-169
Persistent link: https://www.econbiz.de/10009503746
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