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Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
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Development and validation of quality management constructs for software industries : an empirical investigation from India
Digalwar, A. K.; Haridas, P.; Joseph, I. Nelson - In: International journal of services and operations management 17 (2014) 4, pp. 453-478
Persistent link: https://www.econbiz.de/10010410861
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Automated banks' service quality in developing economy : empirical evidences from India
Sadiq, Mohd; Adil, Mohd; Khan, Mohammed Naved - In: International journal of services and operations management 33 (2019) 3, pp. 331-350
Persistent link: https://www.econbiz.de/10012145298
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Refinement of internet banking service quality scale : a confirmatory factor analysis approach
Adil, Mohd; Akhtar, Asif; Khan, Mohammed Naved - In: International journal of services and operations management 14 (2013) 3, pp. 336-354
Persistent link: https://www.econbiz.de/10009720938
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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011598293