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~isPartOf:"International journal of services and operations management"
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Dienstleistungsmanagement
23
Service management
23
Dienstleistung
14
Dienstleistungsqualität
14
Service quality
14
Services
14
Business process management
9
Customer satisfaction
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Prozessmanagement
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Gesundheitsversorgung
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service management
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operations management
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Consumer behaviour
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Customer value
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Freie Berufe
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Huiskonen, Janne
3
Karppinen, Henri
3
Seppänen, Kaisa
3
Backhouse, Chris J.
2
Jaaron, Ayham A. M.
2
Tinnilä, Markku
2
Anaraki, Ali Zahedi
1
Anning-Dorson, Thomas
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Asif, Muhammad
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Azadeh, Mohammad Ali
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Balazin, Nenad
1
Barbosa, Belem
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Bask, Anu
1
Battini, Daria
1
Chinchilla, Andrés
1
Daskin, Mustafa
1
ElSaied, Diaa Eldin
1
Faccio, Maurizio
1
Fernando, Yudi
1
Gebauer, Heiko
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Gouthier, Matthias H. J.
1
Gunasekaran, Angappa
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Haghighi, Sara Motevali
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Helminen, Pia
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Holopainen, Mari
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Jiryaei, Zahra
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Kachitvichyanukul, Voratas
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Kallio, Jukka
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Kasim, Azilah
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Khan, Habib Ullah
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Khan, Sami A.
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Koivuniemi, Jouni
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Leyer, Michael
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Li, Yibai
1
Lipponen, Mervi
1
Lu, Allan Cheng Chieh
1
Madero, Sergio
1
Mekoth, Nandakumar
1
Mercado, Pável Reyes
1
Musacchio, John T.
1
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International journal of services and operations management
SpringerLink / Bücher
227
Journal of service management
98
The journal of services marketing
85
Journal of business research : JBR
69
The service industries journal
68
International journal of business information systems : IJBIS
63
Journal of service research : JSR
61
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Management information systems : mis quarterly
56
Ifo Schnelldienst
54
International journal of hospitality management
52
Information systems and e-business management : ISeB
50
Springer eBook Collection
48
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
47
Springer eBook Collection / Business and Economics
47
The journal of strategic information systems : incorporating International Information Systems
45
Gabler Edition Wissenschaft
40
Journal of retailing and consumer services
40
International journal of services technology and management
39
Management science : journal of the Institute for Operations Research and the Management Sciences
38
Information systems research : ISR
36
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
36
International journal of production research
36
Industrial marketing management : the international journal for industrial and high-tech firms
34
Research
34
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
International journal of production economics
32
Journal of management information systems : JMIS
32
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
32
FFB-Diskussionspapier
31
Information systems management
31
Forum Dienstleistungsmanagement
30
International journal of contemporary hospitality management
30
The journal of business & industrial marketing
30
Europäische Hochschulschriften / 5
28
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
26
International journal of quality and service sciences
26
Journal of service research
26
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ECONIS (ZBW)
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1
Modularity and customisation in LSPs' service strategies
Rajahonka, Mervi
;
Bask, Anu
;
Lipponen, Mervi
- In:
International journal of services and operations management
16
(
2013
)
2
,
pp. 174-204
Persistent link: https://www.econbiz.de/10010230189
Saved in:
2
A unified framework for the design of service systems
Truong Hong Trinh
;
Kachitvichyanukul, Voratas
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 374-388
Persistent link: https://www.econbiz.de/10010127940
Saved in:
3
Better user-developer communication in service development by collaborative physical modelling
Helminen, Pia
;
Mäkinen, Samuli
;
Holopainen, Mari
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10011584480
Saved in:
4
Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
Saved in:
5
Analysing courts as a professional service operations management environment
Pekkanen, Petra
;
Puolakka, Tiina
;
Pirttilä, Timo
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
Saved in:
6
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
7
Extending the range of service facilities
Tinnilä, Markku
;
Kallio, Jukka
;
Raulas, Mika
; …
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 185-203
Persistent link: https://www.econbiz.de/10011859742
Saved in:
8
A comparison of competing structural models in call centres : prospects for value creation
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of services and operations management
10
(
2011
)
3
,
pp. 294-315
Persistent link: https://www.econbiz.de/10009376035
Saved in:
9
Lean concept implementation in a consulting company
Balazin, Nenad
;
Stefanic, Nedeljko
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 275-292
Persistent link: https://www.econbiz.de/10010127946
Saved in:
10
Optimal service policies under learning effects
Ryder, Geoffrey S.
;
Ross, Kevin G.
;
Musacchio, John T.
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 631-651
Persistent link: https://www.econbiz.de/10003765121
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