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~isPartOf:"International journal of services and operations management"
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of scientific and industrial research : JSIR
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Economic Modelling
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Economic modelling
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The service industries journal
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Industrial marketing management : the international journal for industrial and high-tech firms
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Quality & Quantity: International Journal of Methodology
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Technological forecasting & social change : an international journal
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Asia Pacific journal of marketing and logistics
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Computers & operations research : and their applications to problems of world concern ; an international journal
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The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
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