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Determinants of female employees job satisfaciton in hotels in Malaysia : an empirical study
Shiva Hashemi; Jamil Jusoh; Azizan Marzuki; Shaian Kiumarsi - In: International journal of services and operations management 31 (2018) 2, pp. 191-206
Persistent link: https://www.econbiz.de/10011978941
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The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa; Shaian Kiumarsi - In: International journal of services and operations management 33 (2019) 3, pp. 395-419
Persistent link: https://www.econbiz.de/10012145308