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~isPartOf:"International journal of services and operations management : IJSOM"
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Service failure management system : evidence from the Indian hospitality industry
Vikash
;
Kaushik, Neeraj
- In:
International journal of services and operations …
48
(
2024
)
3
,
pp. 395-408
Persistent link: https://www.econbiz.de/10015066785
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