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Effects of human agent service quality in an instant messaging decision support system on the customer's trust building
Han, Bo; Prybutok, Victor R. - In: International journal of services and standards 8 (2012) 1, pp. 74-91
Persistent link: https://www.econbiz.de/10009618024
Cover Image
Effects of human agent service quality in an instant messaging decision support system on the customer's trust building
Han, Bo; Prybutok, Victor R. - In: International journal of services and standards 8 (2012) 1, pp. 74-91
Persistent link: https://www.econbiz.de/10010028946