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~isPartOf:"International journal of services and standards"
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Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
2
Customer service
2
Fast-food industry
2
Kundenservice
2
Kundenzufriedenheit
2
Quality management
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Online-Handel
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Risiko
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Prybutok, Victor R.
10
Qin, Hong
6
Peak, Daniel A.
4
Han, Bo
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Landrum, Hollis T.
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Zhou, Jun
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Ashton, Triss
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Evangelopoulos, Nicholas
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International journal of services and standards
Quality management journal : QMJ
19
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of retailing and consumer services
10
Journal of Consumer Marketing
7
Advances in business and management forecasting
6
Journal of Product & Brand Management
6
European Journal of Operational Research
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
The journal of brand management : an international journal
5
Industrial Management & Data Systems
4
International journal of production economics
4
International journal of quality and service sciences
4
Journal of electronic commerce research : JECR
4
Journal of real estate literature : a publication of the American Real Estate Society
4
Management information systems : mis quarterly
4
Business process management journal
3
Industrial management & data systems
3
Information resources management journal : IRMJ ; an official publication of the Information Resources Management Association
3
International Journal of Quality and Service Sciences
3
International journal of quality & reliability management
3
Journal of business research : JBR
3
Journal of decision systems
3
Journal of marketing communications
3
Operations management research : OMR ; advancing practice through theory
3
Services marketing quarterly
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
The journal of product & brand management
3
The journal of services marketing
3
Accounting and the public interest
2
Administrative Sciences
2
Advances in business and management forecasting.
2
Business Process Management Journal
2
Computational Statistics & Data Analysis
2
Decision sciences : DS
2
European journal of operational research : EJOR
2
International Journal of Bank Marketing
2
International Journal of Quality & Reliability Management
2
International journal of productivity and quality management : IJPQM
2
International journal of services and standards : IJSS
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ECONIS (ZBW)
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OLC EcoSci
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1
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
2
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10009867358
Saved in:
3
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10009867370
Saved in:
4
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009867383
Saved in:
5
Effects of human agent service quality in an instant messaging decision support system on the customer's trust building
Han, Bo
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012
)
1
,
pp. 74-91
Persistent link: https://www.econbiz.de/10010028946
Saved in:
6
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
Saved in:
7
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
8
Effects of human agent service quality in an instant messaging decision support system on the customer's trust building
Han, Bo
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012
)
1
,
pp. 74-91
Persistent link: https://www.econbiz.de/10009618024
Saved in:
9
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
Saved in:
10
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
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