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~isPartOf:"International journal of services technology and management"
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Managing commitment to customer in the public sector : highlight the role of the supervisor
Paillé, Pascal
;
Morin, Denis
;
Grima, François
- In:
International journal of services technology and management
16
(
2011
)
3/4
,
pp. 298-317
Persistent link: https://www.econbiz.de/10009487567
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