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Service employee behaviour: the role of compliance and risk taking
Gudergan, Siegfried; Lings, Ian - In: International journal of services technology and management 14 (2010) 2/3, pp. 208-216
Persistent link: https://www.econbiz.de/10003997672
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Empowerment and role stress in the human interface between the firm and its markets
Sood, Aarti; Lings, Ian - In: International journal of services technology and management 14 (2010) 2/3, pp. 233-249
Persistent link: https://www.econbiz.de/10003997676
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Special issue: Service interfaces and service strategy
Gudergan, Siegfried (contributor) - 2010
Persistent link: https://www.econbiz.de/10003997665
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Adoption of technologies in industrial after-sales services across cultures
Gudergan, Siegfried - In: International journal of services technology and management 14 (2010) 2/3, pp. 250-258
Persistent link: https://www.econbiz.de/10003997678