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Inventi impact: service sector
Industrial marketing management : the international journal for industrial and high-tech firms
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Does service failure context matter? : customers' response to service recovery
Soares, Raquel Reis
;
Proença, João F.
- In:
Inventi impact: service sector
(
2016
)
2
,
pp. 102-112
Persistent link: https://www.econbiz.de/10011593585
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