Innovation in services has traditionally been neglected in the literature, perhaps because of the assumption that services do not innovate or are primarily users of innovation in manufacturing. In reality, services do innovate in both processes and products, but much of this innovation does not...

Risk has become an important variable in many areas of research. Measures of risk have been included in research on corporate products diversification, international geographic diversification, vertical integration, business strategy and industry characteristics, organizational process and...