This paper seeks to improving our understanding of air passengers’ decision-making processes by testing a conceptual model that considers service expectation, service perception, service value, passenger satisfaction, airline image, and behavioural intentions simultaneously. For this...

Aviation delays inconvenience travelers and result in financial losses for stakeholders. Without complex data pre-processing, delay data collected by the existing IATA delay coding system are inadequate to support advanced delay analytics, e.g. large-scale delay propagation tracing in an airline...

The notion of co-locating alliance carriers to their designated terminals in airports has gained significant interest in recent years. While benefits on the part of airlines are made clear by existing literature on alliance-hubbing, the tangible benefits to airport operators are less clear due...

This study investigates the motivations of shoppers at Taiwan's Taoyuan International Airport. From a sample of over 500 individuals, we find that motivations are similar to in-store shoppers elsewhere, with travel and airport motivations being a special factor depending on the airport shopping...

A cost minimisation model is developed to optimise the scheduling of aircraft rotation by balancing the use of schedule time, which is designed to control flight punctuality, and delay costs. A case study is conducted using schedule and punctuality data from a European airline. Optimisation...

The aim of this paper is to investigate the relationship between flight schedule punctuality and aircraft turnaround efficiency at airports, in order to minimise system operational costs and meanwhile to maintain a required level of schedule punctuality. Investigations of aircraft operational...

This paper explores the inherent delays of airline schedules resulting from limited buffer times and stochastic disruptions in airline operations. The reliability of airline schedules is discussed and a set of measuring indices is developed to evaluate schedule reliability. It is found that...

A number of customer segments may exist in any air travel market, differing in the willingness-to-pay, income, age, time of travel or airline preferences. Not accounting for this diversity may introduce a significant variance into any choice model. In this paper we present a Segment Specific...