There has been an increase in the number of involuntary denied airline passenger boardings in the US. A denied boarding is influenced by multiple factors other than compensation amounts, including the accuracy, magnitude, and variability associated with no-show forecasts, load factors, and...

This study investigates when and why business travelers make changes to their airline itineraries. Results are based on tickets purchased over a 9-month period by employees of a university in Atlanta, US. The ability to track repeat passengers purchases across time allows analysis of how...

Historically, peaked schedules have been used with hub-and-spoke networks to maximize passenger connection opportunities. Although peaked schedules can generate more attractive connecting itineraries and revenue for an airline, they are costly to operate because additional manpower and equipment...