Usman, Muhammad; Alqassimi, Omaima; Nusairi, Asmaa … - In: Journal of Asia Business Studies 18 (2024) 4, pp. 1004-1020
Purpose This study aims to investigate the potential positive correlation between inclusive leadership and hotel frontline employees’ (FLEs) customer stewardship (CS) behavior, using the conservation of resource theory as its foundation. It hypothesizes that role breadth self-efficacy (RBSE)...