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Persistent link: https://www.econbiz.de/10015327051
Purpose This study aims to investigate the potential positive correlation between inclusive leadership and hotel frontline employees’ (FLEs) customer stewardship (CS) behavior, using the conservation of resource theory as its foundation. It hypothesizes that role breadth self-efficacy (RBSE)...
Persistent link: https://www.econbiz.de/10015348695