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~isPartOf:"Journal of Asia Pacific business"
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Journal of Asia Pacific business
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Postservice recovery customer satisfaction in Indian retail banking : scale development and validation
Mandal, Pratap Chandra
;
Bhattacharya, Sujoy
- In:
Journal of Asia Pacific business
17
(
2016
)
4
,
pp. 272-292
Persistent link: https://www.econbiz.de/10011629705
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