Suárez, Eva; Roldán, José L.; Calvo-Mora, Arturo - In: Journal of Business Economics and Management 15 (2014) 5, pp. 862-885
The purpose of this paper is to research how the critical total quality management (TQM) factors present in the European Foundation for Quality Management (EFQM) model make up a management system. This article presents a significant contribution to the current body of TQM by establishing the...
