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Comparing objective service failures and subjective complaints : An investigation of domino and halo effects
Halstead, Diane; Morash, Edward A.; Ozment, John - In: Journal of Business Research 36 (1996) 2, pp. 107-115
Persistent link: https://www.econbiz.de/10005465766
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A Longitudinal Study of the Stability of Consumer Expectations of Services
Clow, Kenneth E.; Kurtz, David L.; Ozment, John - In: Journal of Business Research 42 (1998) 1, pp. 63-73
Persistent link: https://www.econbiz.de/10005477542
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Changes in the competitive environments of rural trade areas : Effects of discount retail chains
Ozment, John; Martin, Greg - In: Journal of Business Research 21 (1990) 3, pp. 277-287
Persistent link: https://www.econbiz.de/10005465932