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Hartline, Michael D.
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Davis, Peter S.
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Journal of Business Research
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
International journal of entrepreneurship and innovation management
2
International journal of physical distribution & logistics management : IJPD & LM
2
Journal of Services Marketing
2
Journal of business research : JBR
2
Journal of marketing
2
Journal of marketing education : JME
2
Journal of service research : JSR
2
International Journal of Physical Distribution & Logistics Management
1
Journal of business ethics : JOBE
1
Journal of marketing theory and practice : JMTP
1
Operations research, Management science : OR MS ; the international literature digest
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Report / Marketing Science Institute
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Report / Marketing Science Institute / Marketing Science Institute
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The journal of services marketing
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Strategic adaptation to extended rivalry : Effects on organizational performance
Schul, Patrick L.
;
Davis, Peter S.
;
Hartline, Michael D.
- In:
Journal of Business Research
33
(
1995
)
2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10005465489
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2
Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions
Hartline, Michael D.
;
Jones, Keith C.
- In:
Journal of Business Research
35
(
1996
)
3
,
pp. 207-215
Persistent link: https://www.econbiz.de/10005473651
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