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Grewal, Dhruv
9
de Ruyter, Ko
4
Iyer, Gopalkrishnan R.
2
Keen, Cherie
2
Wetzels, Martin
2
Bernhardt, Kenneth L.
1
Blodgett, Jeff
1
Chandrashekaran, Rajesh
1
Compeau, Larry D.
1
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1
Kavanoor, Sukumar
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Krishnan, R.
1
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1
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Journal of Business Research
Journal of retailing
110
Journal of the Academy of Marketing Science
51
Journal of business research : JBR
34
Journal of marketing
33
Industrial marketing management : the international journal for industrial and high-tech firms
17
Journal of consumer research : JCR ; an interdisciplinary bimonthly
16
Psychology & marketing
15
Journal of service research : JSR
14
MSI reports : working paper series
14
Journal of Consumer Research
12
European Journal of Marketing
11
International journal of service industry management : IJSIM
11
Journal of Product & Brand Management
11
Journal of Economic Psychology
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
9
Journal of macromarketing
9
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
9
Journal of retailing and consumer services
8
Journal of marketing education : JME
7
Journal of marketing research
7
Journal of marketing research : JMR
7
Journal of service research
7
European journal of marketing : EJM
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of marketing management : MM
6
Total quality management
6
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
5
Journal of service management
5
Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
5
Research memorandum / METEOR
5
The journal of business & industrial marketing
5
Journal of Consumer Marketing
4
Journal of economic psychology : research in economic psychology and behavioral economics
4
Journal of public policy & marketing
4
Research on international service marketing : a state of the art
4
The journal of product & brand management
4
Data envelopment analysis : a handbook of empirical studies and applications
3
International business review : the official journal of the European International Business Academy
3
Journal of Business & Industrial Marketing
3
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1
The Marketing-Finance Interface: A Relational Exchange Perspective
de Ruyter, Ko
;
Wetzels, Martin
- In:
Journal of Business Research
50
(
2000
)
2
,
pp. 209-215
Persistent link: https://www.econbiz.de/10005466055
Saved in:
2
E-tailers versus retailers: Which factors determine consumer preferences
Keen, Cherie
;
Wetzels, Martin
;
de Ruyter, Ko
;
Feinberg, …
- In:
Journal of Business Research
57
(
2004
)
7
,
pp. 685-695
Persistent link: https://www.econbiz.de/10005477678
Saved in:
3
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn
;
de Ruyter, Ko
;
Lemmink, Jos
- In:
Journal of Business Research
57
(
2004
)
4
,
pp. 437-444
Persistent link: https://www.econbiz.de/10005473443
Saved in:
4
Cooperating for service excellence in multichannel service systems: An empirical assessment
Wiertz, Caroline
;
de Ruyter, Ko
;
Keen, Cherie
; …
- In:
Journal of Business Research
57
(
2004
)
4
,
pp. 424-436
Persistent link: https://www.econbiz.de/10005473451
Saved in:
5
Anchoring effects of advertised reference price and sale price: The moderating role of saving presentation format
Chandrashekaran, Rajesh
;
Grewal, Dhruv
- In:
Journal of Business Research
59
(
2006
)
10-11
,
pp. 1063-1071
Persistent link: https://www.econbiz.de/10005465652
Saved in:
6
Consumer responses to service recovery strategies: The moderating role of online versus offline environment
Harris, Katherine E.
;
Grewal, Dhruv
;
Mohr, Lois A.
; …
- In:
Journal of Business Research
59
(
2006
)
4
,
pp. 425-431
Persistent link: https://www.econbiz.de/10005465657
Saved in:
7
Role of Prior Affect and Sensory Cues on Consumers' Affective and Cognitive Responses and Overall Perceptions of Quality
Compeau, Larry D.
;
Grewal, Dhruv
;
Monroe, Kent B.
- In:
Journal of Business Research
42
(
1998
)
3
,
pp. 295-308
Persistent link: https://www.econbiz.de/10005466074
Saved in:
8
The Internet and the price-value-loyalty chain
Grewal, Dhruv
;
Iyer, Gopalkrishnan R.
;
Krishnan, R.
; …
- In:
Journal of Business Research
56
(
2003
)
5
,
pp. 391-398
Persistent link: https://www.econbiz.de/10005466089
Saved in:
9
Internet retailing: enablers, limiters and market consequences
Grewal, Dhruv
;
Iyer, Gopalkrishnan R.
;
Levy, Michael
- In:
Journal of Business Research
57
(
2004
)
7
,
pp. 703-713
Persistent link: https://www.econbiz.de/10005466380
Saved in:
10
Consumer willingness to claim a price-matching refund: A look into the process
Kukar-Kinney, Monika
;
Grewal, Dhruv
- In:
Journal of Business Research
59
(
2006
)
1
,
pp. 11-18
Persistent link: https://www.econbiz.de/10005473514
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