Kluger, Avraham N.; Lehmann, Michal; Aguinis, Herman; … - In: Journal of Business and Psychology 39 (2023) 2, pp. 295-344
The quality of listening in interpersonal contexts was hypothesized to improve a variety of work outcomes. However, research of this general hypothesis is dispersed across multiple disciplines and mostly atheoretical. We propose that perceived listening improves job performance through its...