It takes more to succeed in today’s global marketplace. More responsiveness. More flexibility. More commitment. To compete, organisations need their staff to understand business goals and brand values and feel personally committed to their achievement. To flourish, they need their people to...

Technology is rapidly changing the shape of internal communication, as increasingly more organisations make use of email, intranets, ‘extrenets’, databases and the like. The promise of an ‘information superhighway’ has led many organisations to invest heavily in technology, both in terms...

As business communicators, we seek the ‘holy grail’ of our industry — a way to contribute to the bottom line, and demonstrate that contribution in hard business terms. We want the hard evidence to support our belief that internal communication is more than a fashionable ‘nice to have’,...