Reference services have taken a central place in library and information services. They are also regarded as personalised services since in most cases a personal discussion takes place between a user and a reference librarian. Based on this, the librarian points to the sources that are...

Purpose – The purpose of this paper is to report on a research designed to find out how people in Scotland access and use online health information. Design/methodology/approach – It is based on a survey of two sets of population in Glasgow – a group of 64 users from the general public and...