Purpose – Aims to investigate the importance of communication and conflict on the development of reengineering teams and attempts to answer the following research questions: is the team development of a reengineering team affected by conflict and communication, and if so, what are the types of...

Purpose – The considerable success achieved with information and communications technologies (ICTs) within the private sector has influenced various stakeholders (including the government) to link up public sector services with the internet revolution. This is being achieved by making...