Xu, Jiaqing; Jiao, Weiling; Chen, Hao; Yuan, Yufei - In: Journal of Enterprise Information Management 34 (2020) 1, pp. 543-558
Purpose: Free trial is an effective strategy to gaining users’ data so as to strengthen and optimize product design. The purpose of this paper is to understand the IT companies' dynamic decision-making behavior in the free trial of IT products and services context based on a three-stage...