Jauhari, Hemang; Singh, Shailendra; Kumar, Manish - In: Journal of Enterprise Information Management 30 (2017) 1, pp. 30-48
Purpose The purpose of this paper is to examine the mediating roles of two variables of psychological empowerment and affective commitment of frontline service employees (FSEs) in the relationship between transformational leadership (TFL) and proactive customer service behavior (PCSB) of FSEs....
