Purpose The extant literature has utilized the SERVQUAL scale to measure service quality dimensions and their importance towards customer-satisfaction using close-ended survey-based questions and not open-ended questions and/or user-generated qualitative responses. On the other hand, while...

Purpose: The new coronavirus is a highly infectious disease with mutating variants leading to pervasive risk around geographies and public health system. The economy has been suffering due to the strategic lockdown adopted by the local administrative bodies, and in most of the countries, it is...

Purpose: The importance and criticality of sustainable development goals is witnessed by 195 member countries. For its full-fledged adoption and implementation, it needs to be understood by masses and political leaders are critical agents those engage diverse communities through social media...

Purpose: The purpose of this paper is to explore to which extent the quality of social media short text without extensions can be investigated and what are the predictors, if any, of such short text that lead to trust its content. Design/methodology/approach: The paper applies a trust model to...

Purpose: The research study aims to investigate green supply chain management (GSCM) elements as part of a complete system. It aims to understand the special properties of the GSCM system under the moderating effects of product complexity and purchasing structure. Design/methodology/approach: A...

Purpose Due to the unprecedented disruptions in business operations, many organisations are turning to Cloud ERP implementation to ensure employees can access real-time business information from anywhere, enabling the continuity of business activities. As a result, over the past decades,...

Purpose: The present study aims to identify and investigate the antecedents of enhanced level of cyber-security at the organisational level from both the technical and the human resource perspective using human–organisation–technology (HOT) theory. Design/methodology/approach: The study has...

Purpose: Malicious attackers frequently breach information systems by exploiting disclosed software vulnerabilities. Knowledge of these vulnerabilities over time is essential to decide the use of software products by organisations. The purpose of this paper is to propose a novel G-RAM framework...