This paper discusses an ongoing research programme, which explores the development of the software‐as‐a‐service business model by different service providers (xSPs). With the demise of the first phase of the ASP market, due to the failure of vendors to provide business value to potential...

This paper embraces the e‐business model concept as the unit of analysis for investigating the ASP market. It develops three constructs of the ASP business model: strategic positioning; product/service portfolio; and customer value proposition. Using a case study method, it discusses the...

Purpose – This paper seeks to report the findings from a seven‐year study on the UK National Health Service on the introduction of an electronic health record for 50 million citizens. It explores the relationship between policy and practice in the introduction of a large‐scale national ICT...

Purpose: The purpose of this paper is to help in providing a better understanding of the application of blockchain technology in the context of the banking and finance sectors. The aim is to outline blockchain's benefits, opportunities, costs, risks as well as challenges of the technology in...

Purpose – The considerable success achieved with information and communications technologies (ICTs) within the private sector has influenced various stakeholders (including the government) to link up public sector services with the internet revolution. This is being achieved by making...

Purpose – The purpose of this paper is to explore empirically the complexities of e‐government implementation and diffusion from a developing country perspective. Design/methodology/approach – An empirical case study using an interview‐based research agenda is adopted. After reviewing...

Purpose – The purpose of this paper is to analyse the research design, methodologies and approaches utilised in electronic government (e‐government) research studies published in the last decade (2000‐2012). Design/methodology/approach – A profiling approach is employed to analyse 114...

Purpose – The purpose of this paper is to explore empirically the adoption of social networking services in corporate communication within the context of China. Design/methodology/approach – After reviewing the extant literature on technology adoption, the paper proposes a conceptual model...

Purpose – The available literature suggest that the research on radio frequency identification (RFID)-related issues is largely concentrated on technical, organizational and implementation aspects, and comparatively lesser attention has been invested in understanding the use aspect of such...