Purpose – The purpose of this paper is to investigate how performance management control should be optimised for housing management services, through two different organisational contexts in the social housing sector. Design/methodology/approach – Case study methodology was used to examine...

Purpose – To demonstrate the negative results of market sector based classification of client side FM organisations (FMOs) in benchmarking studies, and propose collection of both external and internal organisational patterns as the key characteristics of FMOs. Design/methodology/approach –...

Purpose – To examine the processes used to procure and develop new primary health care premises in the United Kingdom and in particular the use of the private finance initiative and related methods. Design/methodology/approach – An in‐depth study of two local improvement finance trust...

Purpose – The changing nature of corporate real estate (CRE) management and the realignment of its goals has meant that about a third of corporations have now outsourced much of their facilities management activities. The purpose of this paper is to explore the experiences of successful real...

Purpose – The purpose of the paper is to highlight the key issues that need to be taken into consideration when establishing an office, facility or project in a conflict situation, with particular reference to the International Zone in Baghdad, Iraq. Design/methodology/approach – The paper...

Purpose – This paper seeks to examine the nature of “service innovation” in the facilities management (FM) context. It reviews recent thinking on “service innovation” as distinct from “product innovation”. Applying these contemporary perspectives it describes UK case studies of 11...

Purpose – To present the development and results of the classification system based on the preceding paper ( Journal of Facilities Management ; Vol. 4, No. 2), which has highlighted ten patterns for the identification of similarity and dissimilarity of FM organisations (FMOs)....

Purpose – A research‐based overview of high performance facility synchronization (HPFS), this paper aims to help facility managers understand trends and performance criteria as well as the financial and qualitative benefits that can result from implementing HPFS within their facilities....

Purpose In Malaysia, a vertical residential building (VRB) is still facing challenges associated with property management. The lack of experience in property management resulted in the management, acting unprofessionally that cause a lot of problems to the homeowners and their properties. The...