In recent years, the economic landscape for defined benefit (DB) pension schemes has evolved dramatically for the worse. Among the ongoing challenges are the continued weaknesses in equity markets, falling interest rates, inflation levels that persist despite a drop in economic activity, and...

An understanding of strategic network management and its impact on the sources of competitive advantage for financial institutions is becoming increasingly important as the traditional boundaries for products, firms, and industry sub-divisions change. The repeal of the Glass Steagall Act in the...

Some effects of e-Commerce, and their implications for financial services firms, are becoming clear. The web drives transparency, and increases the information endowment of all market participants. It is harder to manipulate customers’ behavior, or to overcharge them, as their information...

Business Managers devote 90% of their time and attention to IT investments and deployment that only account for 25% of the business value of IT. The residual business value of IT (75%) resides in increased usage of information and IT by managers and employees internally and with customers,...

Financial institutions are clearly heavily dependent on transmission and storage of data and are likely to become even more so in the future. This article considers some of the issues faced by financial institutions with regard to its treatment. For reasons of practicality I have limited my...

Financial executives focus on data creation, analysis, and dissemination as the lifeblood of their business strategy. At the creation phase, multiple inputs provide an enormous wealth of data. At the analysis phase, data becomes information, driving everything from business strategy to marketing...

Much has been written about Customer Relationship Management (CRM) and its myriad of hybrids. Indeed, many organizations are already encountering CRM fatigue as they struggle to successfully use customer data to deepen relationships and increase share of wallet. However, the reality is that from...

In June 2003 Bank Mandiri announced that it would sell 20% of its total share capital through an initial public offering (IPO), making it the largest IPO in Indonesia since 1997. Bank Mandiri’s IPO, marks the completion of a turnaround that transformed four ailing state banks into one...

Clearly, the events of 2003 have taught the financial services industry not to take the crisis preparedness and reputation management process for granted or underestimate its importance. The best crisis management is really crisis prevention, which necessitates a clear understanding of worst...

In this paper, I will focus on two aspects of the transformation – operations and technology – that we undertook at Shinsei. It is my hope that by sharing some of my experiences in this paper, I can help some of my colleagues mitigate some of the mistakes that were made along this journey of...