Purpose – The purpose of this paper is to report the findings of a study that examined the development of an assessment framework for public involvement. Design/methodology/approach – The paper has adopted a multi‐method approach that includes: a focused review of literature relating to...

Purpose: Using a complexity-informed approach, we aim to understand why introduction of a mobile service delivery model for osteoporosis across diverse organisational and country contexts in the UK National Health Service (NHS) met with variable success. Design/methodology/approach: Six...

Purpose – The purpose of the paper is to examine the deep conceptual underpinnings of trust and communication breakdowns via selected health inquiries into things that go wrong using evolutionary psychology. Design/methodology/approach – This paper explains how this is carried out, and...

Purpose – The purpose of this paper is to investigate the impact of accounting on clinical practices. Design/methodology/approach – This paper reviews existing studies of clinical budgeting; analyses publicly available data on cost‐effectiveness recommendations for the NHS; analyses...

Purpose – This paper seeks to present findings from a longitudinal action research study aimed at exploring one such innovation. Little is known about the micro‐level impact of health service innovations over time. Design/methodology/approach – The paper shows that action research is a...

Purpose – The purpose of this paper is to show that networks are emerging as a new, innovative organisational form in the UK public sector. The emergence of more network‐based modes of organisation is apparent across many public services in the UK but has been particularly evident in the...

Purpose – The purpose of this paper is to examine power asymmetries in the delivery of genetics healthcare that inhibit knowledge sharing across sector, organisational and professional boundaries. Design/methodology/approach – The paper is a longitudinal comparative case study approach,...

Purpose – The purpose of this paper is to examine human resource development (HRD) in the UK National Health Service (NHS), and particularly in two Welsh NHS Trusts, to help illuminate the various ways in which learning, training and development are talked about. The NHS is a complex...

Purpose – The purpose of the paper is to examine the policy and organizational implications of gender imbalance in management, which research suggests exists in the NHS. Design/methodology/approach – The research in this paper involved a qualitative approach with an analysis of élite...

Purpose – The purpose of this paper is to compare the evidence from a range of reviews concerned with the links between human resource management (HRM) and performance. The aim of the paper is to review this diverse literature, and to derive human resource (HR) implications for healthcare...