Covers -- Editorial advisory board -- Critical healthcare management studies: green shoots -- Making history critical … -- Using the concept of hubots to understand the work entailed in using digital technologies in healthcare -- Exploring health …

measures of effective capacity in the triage function at Skaraborg Hospital in Sweden without direct observation of the … function itself. Design/methodology/approach – Approximately 30,000 patients arrived to the emergency department at Skaraborg … Hospital in Sweden during 2011. The exact time of arrival and the exact time of triage were recorded for each patient on an …

communications perspective to better assess, design and use digital health technologies (DHTs) to improve healthcare performance and … overview, showing through examples the issues and benefits of introducing DHTs for healthcare performance and the insights that … recognized, can increase risks to patients and reduce staff satisfaction. Yet digital technologies also contribute to improving …

. Findings – The articles evidence a range of perspectives on patients’ roles in healthcare. These range from their being subject … aims to prompt discussion regarding the conceptualisation patients’ roles in healthcare organisations, and the individual … conceptions of patients and their roles in service delivery and improvement. Second, it introduces the contributions to the …

Purpose – The purpose of the paper is to show the importance of considering patients’ and citizens’ associations for … – Although the paper avoids an excessively positive view of the success and frequency of collective patients’ participation, it …-production among patients, health care services and professionals have become more common and important also because of forms of …

paper is to explore the perceptions of hospital staff on the impact of a process redesign initiative on quality of care … metropolitan hospital from 2009 to 2010. Non-probability sampling identified interview subjects who, through their participation in … project had been successful. Third, despite the recognition of the need for a coordinated effort across the hospital to …

partnership approach with patients to dealing with risk, within a “risk society” constructed around individuality, uncertainty … preserve professional roles and engage patients in addressing risk, whilst preventing widespread harm and conflict. In …

services can form equally well the architectural infrastructure of effective healthcare delivery systems. Design …/methodology/approach – The methodology is based on the “power of analogy” which demonstrates that healthcare pipelines may be classified via the … Time‐Space Matrix. Findings – A small number (circa 4) of substantially different healthcare delivery pipelines will cover …

Purpose – This paper aims to evaluate the literature on emotional labour in the health‐care sector and the benefits and … labour that has implications for health‐care management in terms of policy and education as well as for future research in … within a health‐care setting is developed that builds on existing research. Findings – The model distinguishes between types …