Purpose: The purpose of this paper is to analyse the socio-material practices through which organisational understanding of patients is accomplished in order to prioritise calls and mobilise emergency medical services at the gateway of the healthcare system. Design/methodology/approach: The...

Purpose: The purpose of this paper is to introduce translational mobilization theory (TMT) and explore its application for healthcare quality improvement purposes. Design/methodology/approach: TMT is a generic sociological theory that explains how projects of collective action are progressed in...