Purpose: This study reviews existing research and current applications of artificial intelligence (AI) in the hospitality and tourism industry. It further proposes a new evaluation framework to inform the susceptibility of AI adoptions. Design/methodology/approach: This is a synthesis and...

Purpose This study aimed to identify distinctive characteristics of hotel guests and understand their perception of guestroom technologies (GRTs) in hotels by utilizing the theory of consumer innovativeness and the social influence theory. Design/methodology/approach The data were collected from...

Purpose The current study investigates the impact of the COVID-19 pandemic on the mental health and career perspectives of the future workforce of the tourism and hospitality industry in the UK. The paper is based on theories of emotion and focuses on the interplay role of three factors of fear...