Most of the literature on knowledge management (KM) and its application has, until recently, been centered on large organizations. Pertinent issues in small businesses have to a large extent been neglected. However, small businesses do not necessarily share the same characteristics and ideals as...

Purpose – To investigate the critical success factors (CSFs) for adopting knowledge management (KM) in small and medium‐sized enterprises (SMEs) – an area that has, to date, received very little attention in the literature. Design/methodology/approach – A survey instrument comprising 11...