Purpose – At a time when many companies in the Spanish and Basque manufacturing industries are attempting to embark on delocation movements (also commonplace in other countries), the increase in innovatory capacity is becoming an essential element in counteracting such movements and the...

Purpose – The aim of this paper is to provide a practical experience in a leading Spanish engineering company in order to promote people‐focused knowledge management and socialization and collective learning processes within the firm. Design/methodology/approach – From an epistemological...

Purpose – The aim of this paper is to empirically test the degree of influence of different knowledge sharing mechanisms (ICT‐based, personal interaction‐based, and embedded in management processes) on innovation capability (both on ideation and on innovation project management), as well...

Purpose: This study aims to analyse the complementary role of structural and relational capital (as the outcomes of codification and personalisation knowledge management strategies) in renewal capital and innovation in high- and low-tech companies. Design/methodology/approach: The primary data,...

Purpose: This paper aims to adopt a contextual approach to the knowledge-performance linkage by deepening into the role of marketing and sales employees’ knowledge resources in the generation and delivery of superior customer experiences (CEs) and into the motivational antecedents of...