Purpose – The purpose of this article is to describe a future center as an urban innovation engine for the knowledge city, to understand the success factors of a future center and how this success can be replicated systematically in the implementation and development of future centers in the...

Purpose – The purpose of this paper is to present the results of an empirical study to analyse the impact of the introduction of knowledge management (KM) practices on the financial performance of a multinational law firm and to refine the KM Balanced Scorecard being used by the organisation....