Purpose – There is a lack of studies investigating the role of the structural configuration of social capital – more specifically, structural holes – for employees' individual learning. The objective of this paper is to address this gap in the literature, ultimately enhancing understanding...

Purpose – This article aims to investigate how R&D employees use their social networks to acquire user information and how this information is used in the development of new products. Design/methodology/approach – A single case study was conducted within a business unit at a multinational...