A three‐layer, cognitive domains, functional and resources, reference model for knowledge management systems is developed. This model aims at providing the basis for identifying the processes to be supported by any knowledge management support system (KMSS), for modeling the dynamics of these...

Modern commercial organisations are facing pressures which have caused them to lose personnel. When they lose people, they also lose their knowledge. Organisations also have to cope with the internationalisation of business forcing collaboration and knowledge sharing across time and distance....

This article deals with a field which gets little or no attention in the research done into knowledge management: small and medium‐sized companies. In the first part of this article a conceptual model will be developed. This model can be used to analyse the most important knowledge management...

Two knowledge‐sharing systems were deployed on the same platform within the same organization. One was more successful than the other. Interviews with users showed several factors related to work flow, collaboration practices, and the nature of the documents being shared that affected success....

The knowledge‐based theory argues that the strategy of internal diversification reflects a process of branching‐out, combination and transformation of the organization’s traditional knowledge bases. From this theory, this paper has the purpose to describe the cycles and phases in the...

Purpose – To propose a holistic framework for understanding the “knowledge‐management (KM) gap” – illustrating six types of gaps that might occur within KM activities. Design/methodology/approach – The content‐analytical approach with the thematic analysis was implemented in the...

Purpose – Within the search of the key factors that explain knowledge management (KM) effectiveness, this paper aims to advance a simultaneously conceptual and practical framework that links human resource management (HRM) and KM. Design/methodology/approach – A literature‐based...

Purpose – The purpose of this paper is to put forward a model to map the evolution of a business Community of Practice (CoP) in terms of learning and knowledge management processes. Design/methodology/approach – Empirical evidence is based on seven case studies and the analyses of three best...

Purpose – The purpose of this paper is to briefly illustrate the test of an explanatory framework of the factors affecting the success of internal communities of practice (CoPs). Design/methodology/approach – The analysis is based on a qualitative case study of the formation and management...